Refund policy

Return & Refund Policy – Vellura Jewellery

Last Updated: [24'th August,2025]

At Vellura Jewellery, we are committed to providing a seamless shopping experience. If you’re not completely satisfied with your purchase, we offer a 5-day No Questions Asked Return Policy.

✨ 5-Day Easy Returns (No Questions Asked)

You can return your product within 5 days of delivery, no questions asked.

We believe in making your shopping experience completely risk-free and stress-free.

Customers have to PAY FOR BOTH SIDES OF SHIPPING.

Order Cancellation at the Time of Delivery

To reduce fraudulent and fake orders, certain orders may require a small token amount to confirm the purchase before dispatch.

If a customer refuses to accept the order, cancels the order, or is unavailable to receive the shipment at the time of delivery, the order will be treated as a customer-initiated cancellation.

In such cases:

  • The token amount paid to confirm the order is non-refundable and will be forfeited.
  • This amount is used to partially cover shipping, handling, packaging, payment processing, and reverse logistics costs incurred by us.
  • Any remaining amount paid (if applicable) will be refunded only after deducting the non-refundable token amount, subject to our refund eligibility.

Failed Delivery Due to Customer Reasons

The token amount will also be forfeited if delivery cannot be completed because of reasons including, but not limited to:

  • Refusal to accept the parcel.
  • Incorrect or incomplete delivery address provided by the customer.
  • Customer unavailable after multiple delivery attempts.
  • Failure to respond to courier calls or messages.
  • Requesting cancellation after the order has already been shipped.

Sale Items – No Returns or Exchanges

Products purchased during a sale, clearance, promotional offer, or with a discount code are not eligible for return, exchange, or refund. We encourage customers to review the product details carefully before placing an order.

Returns or replacements for sale items will only be considered if the product is received in a damaged, defective, or incorrect condition. Any such issue must be reported within 48 hours of delivery with clear photos and an unboxing video.

📦 Return Eligibility

To be eligible for a return:

  • The item must be unused and in its original condition
  • Must be returned in original packaging (including box, tags, and accessories)
  • Return request must be raised within 5 days of delivery.

Customers have to PAY FOR BOTH SIDES OF SHIPPING

🔁 How to Initiate a Return

  1. Email us at info@vellurajewellery.com with:
    • Order ID
    • Product details
  2. Our team will arrange a return pickup (if applicable) or guide you through the process
  3. Once approved, your return will be processed smoothly

💸 Refund Process

  • Refunds are initiated after the product is received and inspected
  • The amount will be credited to your original payment method
  • Refund processing time: 5–7 business days

🚚 Return Shipping

  • Free return pickup may be available for eligible locations
  • In some cases, customers may be required to ship the item back

❌ Non-Returnable Items

The following items may not be eligible for return:

  • Items damaged due to misuse
  • Products returned without original packaging
  • Customized or personalized jewellery (if applicable)

⚠️ Damaged or Incorrect Orders

If you receive a damaged or wrong product:

  • Contact us within 24 hours of delivery
  • Share images/videos for quick resolution
  • We will replace or refund immediately

🔄 Exchanges

We currently do not offer direct exchanges.
However, you can return the product and place a new order.

📩 Contact Us

For any return or refund queries:

📧 Email: info@vellurajewellery.com
Brand: Vellura Jewellery

💎 Why Customers Trust Vellura Jewellery

  • 5-Day No Questions Asked Returns
  • Hassle-Free Refunds
  • Premium Quality Assurance
  • Dedicated Customer Support