Refund policy

Return & Refund Policy – Vellura Jewellery

Last Updated: [24'th August,2025]

At Vellura Jewellery, we are committed to providing a seamless shopping experience. If you’re not completely satisfied with your purchase, we offer a 5-day No Questions Asked Return Policy.

✨ 5-Day Easy Returns (No Questions Asked)

You can return your product within 5 days of delivery, no questions asked.

We believe in making your shopping experience completely risk-free and stress-free.

Customers have to PAY FOR BOTH SIDES OF SHIPPING.

📦 Return Eligibility

To be eligible for a return:

  • The item must be unused and in its original condition
  • Must be returned in original packaging (including box, tags, and accessories)
  • Return request must be raised within 5 days of delivery.

Customers have to PAY FOR BOTH SIDES OF SHIPPING

🔁 How to Initiate a Return

  1. Email us at info@vellurajewellery.com with:
    • Order ID
    • Product details
  2. Our team will arrange a return pickup (if applicable) or guide you through the process
  3. Once approved, your return will be processed smoothly

💸 Refund Process

  • Refunds are initiated after the product is received and inspected
  • The amount will be credited to your original payment method
  • Refund processing time: 5–7 business days

🚚 Return Shipping

  • Free return pickup may be available for eligible locations
  • In some cases, customers may be required to ship the item back

❌ Non-Returnable Items

The following items may not be eligible for return:

  • Items damaged due to misuse
  • Products returned without original packaging
  • Customized or personalized jewellery (if applicable)

⚠️ Damaged or Incorrect Orders

If you receive a damaged or wrong product:

  • Contact us within 24 hours of delivery
  • Share images/videos for quick resolution
  • We will replace or refund immediately

🔄 Exchanges

We currently do not offer direct exchanges.
However, you can return the product and place a new order.

📩 Contact Us

For any return or refund queries:

📧 Email: info@vellurajewellery.com
Brand: Vellura Jewellery

💎 Why Customers Trust Vellura Jewellery

  • 5-Day No Questions Asked Returns
  • Hassle-Free Refunds
  • Premium Quality Assurance
  • Dedicated Customer Support