Shipping policy
Last Updated: [24'th August,2025]
At Vellura Jewellery, we are committed to delivering your orders quickly, safely, and efficiently.
🚚 Shipping Coverage
We currently ship across India.
For international shipping requests, please contact us before placing your order.
⏱️ Order Processing Time
- Orders are processed within 24–48 hours of confirmation
- Orders placed on weekends or holidays will be processed on the next working day
📦 Delivery Timeline
- Standard delivery: 3–7 business days
- Metro cities: Faster delivery (2–4 days in most cases)
- Remote locations: May take slightly longer
Please note: Delivery times are estimates and may vary due to external factors.
💸 Shipping Charges
- Free Shipping on prepaid orders (recommended)
- A small fee may apply for Cash on Delivery (COD) orders
📍 Order Tracking
- Once your order is shipped, you will receive a tracking link via SMS/Email
- You can track your shipment in real-time
📦 Packaging
Every Vellura Jewellery order is:
- Carefully packed to prevent damage
- Delivered in premium, secure packaging
- Designed to ensure a luxury unboxing experience
⚠️ Delays & Issues
While we strive for timely delivery, delays may occur due to:
- Courier partner disruptions
- Weather conditions
- High order volumes
We appreciate your patience in such situations.
❗ Incorrect Address / Failed Delivery
- Please ensure your shipping details are accurate
- If a delivery fails due to incorrect details, re-shipping charges may apply
📦 Damaged or Missing Orders
If your order arrives damaged or incomplete:
- Contact us within 24 hours of delivery
- Share photos/videos for quick resolution
- We will arrange a replacement or support immediately
📩 Contact Us
For shipping-related queries:
📧 Email: info@vellurajewellery.com
Brand: Vellura Jewellery